![]() Furthermore, everything felt very sketchy and with little transparency. This is total BS as at very worst it takes three businesses days to have anything delivered in Hong Kong by regular post. After chasing today (01/04) I find out order should be arriving "within a week". On 01/02 they tell me the don't have one component in stock so order could not processed (i)unless shipment delayed to mid-Jan or (ii)item cancelled. All items on website clearly showing 1 to 2 delivery ETA. Placed an order of simple components for personal use (Soldering station, flux, Dremel tools) at their Hong Kong website for a local delivery at noon on 12/30. Have never had a straightforward transaction with this lot, and never will use them again. They knew we had paid by credit card because they sent us an Order Confirmation that doesn't happen unless you've paid them! Shonky as company. Be warned that you are not dealing with a professional, efficient company. We're now chasing them to repay the amount. Guess what? Items arrived the next day and 3 days after that element 14 took the amount from our credit card account, having already been paid. We received an email stating we needed to pay by bank transfer on invoice, and checking that the credit card transaction had not gone through (it hadn't and was not showing as pending either), we did pay by transfer. Our business purchased some timers through the website, paid by credit card and waited for the order to be delivered. I posted a review about our negative experience with element14 but there is yet another inept incident I want to share with readers.
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